You can temporarily disable Reclaim's content blocking from within the app by using the built-in pause or settings option. For system-level blocking (DNS/VPN or Screen Time) you may need to remove the DNS profile or disable the VPN/DNS shield in Settings. If you've granted Screen Time or device restrictions, open Settings > Screen Time > Content & Privacy Restrictions and adjust app limits or allowed content. If you're unsure which setting to change, contact support with details about your device and the issue.
I'm having trouble setting up the DNS shield / Screen Time permissions, what should I do?
Make sure you follow the in-app setup instructions step by step. Common fixes: restart the device after installing the DNS profile or enabling the VPN; ensure the profile is installed under Settings > General > VPN & Device Management; and confirm Screen Time restrictions are enabled for the device. If the app still can't apply filters, send a short description and screenshots to our support email so we can guide you through the exact steps.
How do I cancel or manage my subscription?
Subscriptions are handled by Apple. To manage or cancel: open Settings > [Your Name] > Subscriptions on your iPhone or visit https://apps.apple.com/account/subscriptions and sign in with your Apple ID. Changes made there apply to purchases made through the App Store.
How do I restore my purchase on a new device?
Open Reclaim on your new device and use the "Restore Purchase" option in the app's settings. Make sure you are signed in with the same Apple ID that was used to make the original purchase. If restore fails, contact support with your Apple ID email and proof of purchase (if available).
How do I request a refund?
Refunds are handled by Apple, not by the app developer. To request a refund, go to https://reportaproblem.apple.com, sign in with your Apple ID, and follow the steps to report the purchase. You can also request refunds via the App Store purchase history or through Apple Support.